Technical Assistance Center Management

Vista International Operations has nearly 20 years of experience managing Technical Assistance Centers for a broad range of Federal customers.  Our experience spans the service spectrum from simple technical assistance center staffing to complete turnkey technical assistance call centers managing remote, telephone, or desk-side solutions.  We can manage your current Assistance Center or implement a custom technical service management solution with in the framework of total ITSM.  Either way, our goal is to provide exceptional technical issue resolution without sacrificing customer service. Our performance provides a return on investment that is beneficial to our customers' organizational goals.  Our past performance is legendary for providing actionable predictive analysis, exceptional customer service experiences, and the tenacity to solve the most difficult IT issues in the industry.

 

• Tier 1, 2, and 3 Technical Support in an Customer or Contractor-Furnished Facility

• Implementation of Intelligent Tools to Track and Manage the Complete Customer Satisfaction Experience

• License / Seat Management

• Predictive Analysis for Systems Readiness and Anticipated Outages Leading to Less Downtime

• Significant Past Performance in Providing Technical Assistance Center Management in NIPR and SIPR Environments

• Experience Using an ITSM Framework